Kachung Privacy Policy
Table of Contents
1. Scope
This policy applies to all data collection and processing carried out by Kachung via https://kachung.com (the “Site”) and related services (the “Services”). It does not cover offline data unless we explicitly say so.
2. Definitions
- Personal Data: any information relating to an identified or reasonably identifiable individual.
- User/You: an individual accessing the Site/Services.
- Processing: any operation performed on personal data (collecting, storing, using, disclosing, deleting, etc.).
- Cookies: small files on your device used for preferences, analytics, or advertising.
3. Information We Collect
- Identity & Contact: name, email, phone, address (for purchases/shipping).
- Transaction: items purchased, price, payment method (tokenized by payment gateway), shipping address.
- Technical & Usage: IP address, browser/device type, OS, pages viewed, access time, referrer, cookies, pixels, SDKs.
- Marketing & Preferences: product interests, campaign responses, audience segments (if available/consented).
- User-submitted content: reviews, testimonials, questions, or attachments you choose to provide.
4. Purposes & Legal Bases
We process your data to:
- Provide & improve services: order fulfillment, delivery, customer care, optimization.
- Communicate: order confirmations, status updates, responses to inquiries.
- Marketing & analytics: promotions, measuring ad effectiveness (including Google Ads), segmentation—with consent where required.
- Legal compliance: tax, accounting, and other applicable obligations.
- Security: fraud prevention, abuse detection, and platform integrity.
Legal bases include your consent (where required), performance of a contract, legal obligations, and our legitimate interests balanced against your rights.
5. Sharing & Disclosure
We may share data with service providers (hosting, payments, shipping, analytics, advertising), marketing partners (including ad networks), public authorities when legally required, and in corporate transactions (merger/acquisition). Third parties access only what’s necessary and must keep data confidential. We do not sell your personal data.
6. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies for essential functions, analytics, and personalized advertising. You can manage preferences via your browser settings or our cookie banner. Disabling certain cookies may affect Site functionality.
7. Data Security
We apply reasonable technical and organizational measures (e.g., TLS/HTTPS encryption, access controls) to protect data. No system is 100% secure; where a material incident occurs, we will provide legally required notices.
8. Data Retention
We retain data for as long as necessary for the purposes collected and/or as required by law. Afterwards, data is deleted or anonymized. We periodically review retention.
9. Your Rights
- Access and obtain a copy of your personal data.
- Rectify/update inaccurate data.
- Delete data under certain conditions.
- Restrict or object to processing (including direct marketing).
- Withdraw consent (without affecting prior lawful processing).
- Data portability where applicable.
- File a complaint with a competent supervisory authority.
To exercise your rights, see Contact Us.
10. International Transfers
If data is transferred outside Indonesia (e.g., cloud hosting), we ensure adequate protection via appropriate legal mechanisms or equivalent safeguards.
11. Children
Our Services are not directed to children under 17 without parental/guardian consent. If you are a parent/guardian and believe your child provided data without consent, contact us to request deletion.
12. Changes to This Policy
We may update this policy. Changes will be posted here with the “Last updated” date. Please review periodically.
13. Contact Us
- Owner/Controller: Kachung
- Email: kachung.hkg@gmail.com
- Website: https://kachung.com
- Address: [Insert your registered business address]
- Phone (optional): [Insert your phone]